Payment & billingUpdated 2 months ago

Payment & Billing

Managing your payment details and understanding how billing works is quick and easy through your account. Here’s everything you need to know.

Updating Your Payment Method

• Log into your account.
• Select “Profile” from your account area.
• Scroll to the bottom of the page to view your current payment methods.
• From here, you can:
  • Edit an existing payment method
  • Add a new payment method
  • Remove a payment method

💡 Tip: Make sure your card details are up to date to avoid any disruption to your subscription.

What Happens if a Payment Fails

• If a payment fails on a subscription, we will automatically attempt to process it every 2 days.
• After 3 unsuccessful attempts, the payment will not be processed, and the subscription will default to the next scheduled order.

If You Want the Payment Processed Sooner

If a payment has failed and you’ve updated your details, but would like the payment to be processed the next day:

• Please contact our team at [email protected] and we can assist.

Common Causes of Payment Failure

• Insufficient funds on the account
• Expired or outdated card
• Incorrect card details

Keeping your payment method up to date ensures your subscription continues without interruption 😎