What does “Subscribe & Save” mean?. Our Subscribe & Save option is the easiest way to get your favourite Free Soul products regularly, while saving money every time. Here’s how it works:. 💸 Save 20% on every order. When you subscribe, you’ll receive

What does &#x201C;Subscribe &amp; Save&#x201D; mean?Our Subscribe &amp; Save option is the easiest way to get your favourite Free Soul products regularly, while saving money every time. Here&#x2019;s how it works:&#x1F4B8; Save 20% on every orderWhen you subscribe, you&#x2019;ll receive 20% off the standard one-time purchase price on every delivery - not just the first one. &#x1F69A; Free delivery on first subscription orderAll UK subscription orders include free delivery on your first order. Recurring orders will then be charged a shipping fee of &#xA3;2.99. &#x1F501; Delivered every 4 weeksYour order is sent automatically every 4 weeks.We use a 4-week cycle because most of our supplements are a 30-day supply, helping you stay topped up without running out. &#x270F;&#xFE0F; Full control - edit, skip, or cancel anytimeYou&#x2019;re always in control of your subscription. From your account, you can:<ul><li style="font-size: 16px;">Change flavours or products</li><li style="font-size: 16px;">Skip an upcoming delivery</li><li style="font-size: 16px;">Pause your subscription</li><li style="font-size: 16px;">Change frequency</li><li style="font-size: 16px;">Cancel at any time</li></ul>

What is a Free Soul subscription?

How to Manage Your Subscription. You can easily manage your subscription at any time by logging into your account. This includes changing your delivery date, frequency, skipping an order, adding products, or cancelling. Follow the steps below 👇. Ste

How to Manage Your SubscriptionYou can easily manage your subscription at any time by logging into your account. This includes changing your delivery date, frequency, skipping an order, adding products, or cancelling. Follow the steps below &#x1F447;Step 1: Log into Your Account<ul><li style="font-size: 16px;">Go to the website and click Log in.</li><li style="font-size: 16px;">Enter the email address and password you used to place your order.</li></ul> Step 2: Go to Subscriptions<ul><li style="font-size: 16px;">Once logged in, select Subscriptions from your account dashboard.</li><li style="font-size: 16px;">You&#x2019;ll see all active subscriptions linked to your account.</li></ul> Step 3: Select &#x201C;Manage&#x201D;<ul><li style="font-size: 16px;">Find the subscription you would like to change.</li><li style="font-size: 16px;">Click Manage next to that subscription.</li></ul>From here you can view:<ul><li style="font-size: 16px;">Your next delivery date</li><li style="font-size: 16px;">Your delivery frequency</li></ul>You&#x2019;ll also see two main options:Add products or Manage. Step 4: Choose What You&#x2019;d Like to DoSend It NowIf you select Send it now, this will generate an order immediately.&#x26A0;&#xFE0F; Important:<ul><li style="font-size: 16px;">Please do not select this twice.</li><li style="font-size: 16px;">When you refresh the page you will see the next billing date as the next order in your subscription so if your frequency is 4 weeks the date will be 4 weeks later - you do not need to do anything the order will still be processed immediately.&#xA0;</li></ul> If you&#x2019;d like to change when your next order arrives:<ul><li style="font-size: 16px;">Click Reschedule</li><li style="font-size: 16px;">Update:<ul style="font-size: initial;"><li style="font-size: 16px;">Your delivery frequency, or</li><li style="font-size: 16px;">Your next billing date</li></ul></li></ul>&#x26A0;&#xFE0F; Important:<ul><li style="font-size: 16px;">If you change the frequency this will not automatically change the next billing date, you will need to manually select the next billing date you would like this to be.&#xA0;</li></ul> Skip, Pause or CancelScroll to the bottom of the page to find these options:<ul><li style="font-size: 16px;">Skip &#x2013; miss the next delivery only</li><li style="font-size: 16px;">Pause &#x2013; pause for either 4 or 8 weeks (not indefinitely)</li><li style="font-size: 16px;">Cancel &#x2013; end your subscription completely</li></ul> If you have any trouble making changes, our customer care team is always happy to help at hello@freesoul.com &#x1FA77;

Managing subscriptions

How to Pause Your Subscription. You can pause your subscription at any time directly from your account. This is a temporary pause, not indefinite - you will be prompted to select a pause length of 4 or 8 weeks. Step 1: Log into Your Account. Step 2:

How to Pause Your SubscriptionYou can pause your subscription at any time directly from your account. This is a temporary pause, not indefinite - you will be prompted to select a pause length of 4 or 8 weeks. Step 1: Log into Your Account<ul><li style="font-size: 16px;">Go to the website and click Log in.</li><li style="font-size: 16px;">Enter the email address and password you used to place your order.</li></ul> Step 2: Access Your Subscriptions<ul><li style="font-size: 16px;">From your account dashboard, select Subscriptions.</li><li style="font-size: 16px;">You will see a list of all active subscriptions linked to your account.</li></ul> Step 3: Manage Your Subscription<ul><li style="font-size: 16px;">Find the subscription you want to pause.</li><li style="font-size: 16px;">Click Manage next to it.</li></ul> Step 4: Pause Your Subscription<ul><li style="font-size: 16px;">Scroll to the bottom of the subscription page.</li><li style="font-size: 16px;">Click Pause.</li><li style="font-size: 16px;">You will be prompted to select a pause length:<ul style="font-size: initial;"><li style="font-size: 16px;">4 weeks</li><li style="font-size: 16px;">8 weeks</li></ul></li></ul> &#x1F4A1; Important:<ul><li style="font-size: 16px;">This pause is temporary. After the selected period ends, your subscription will automatically resume.</li></ul>If you need any help or want to adjust your pause, our customer care team is ready to assist at hello@freesoul.com &#x1FA77;

Pausing subscriptions

Payment & Billing. Managing your payment details and understanding how billing works is quick and easy through your account. Here’s everything you need to know. Updating Your Payment Method. 💡 Tip: Make sure your card details are up to date to avoid

Payment &amp; BillingManaging your payment details and understanding how billing works is quick and easy through your account. Here&#x2019;s everything you need to know. Updating Your Payment Method<ul><li style="font-size: 16px;">Log into your account.</li><li style="font-size: 16px;">Select &#x201C;Profile&#x201D; from your account area.</li><li style="font-size: 16px;">Scroll to the bottom of the page to view your current payment methods.</li><li style="font-size: 16px;">From here, you can:<ul style="font-size: initial;"><li style="font-size: 16px;">Edit an existing payment method</li><li style="font-size: 16px;">Add a new payment method</li><li style="font-size: 16px;">Remove a payment method</li></ul></li></ul> &#x1F4A1; Tip: Make sure your card details are up to date to avoid any disruption to your subscription. What Happens if a Payment Fails<ul><li style="font-size: 16px;">If a payment fails on a subscription, we will automatically attempt to process it every 2 days.</li><li style="font-size: 16px;">After 3 unsuccessful attempts, the payment will not be processed, and the subscription will default to the next scheduled order.</li></ul> If You Want the Payment Processed SoonerIf a payment has failed and you&#x2019;ve updated your details, but would like the payment to be processed the next day:<ul><li style="font-size: 16px;">Please contact our team at hello@freesoul.com and we can assist.</li></ul> Common Causes of Payment Failure<ul><li style="font-size: 16px;">Insufficient funds on the account</li><li style="font-size: 16px;">Expired or outdated card</li><li style="font-size: 16px;">Incorrect card details</li></ul> Keeping your payment method up to date ensures your subscription continues without interruption &#x1F60E;

Payment & billing

Billing Reminder Emails. We want to make sure you always have time to manage your subscription before your order is processed. Here’s how our billing reminders work and what to do if you don’t receive them. How We Notify You. If You Haven’t Received

Billing Reminder EmailsWe want to make sure you always have time to manage your subscription before your order is processed. Here&#x2019;s how our billing reminders work and what to do if you don&#x2019;t receive them. How We Notify You<ul><li style="font-size: 16px;">We send a billing reminder email 3 days before your next order.</li><li style="font-size: 16px;">This is sent to the email address you used when setting up your subscription.</li><li style="font-size: 16px;">The reminder gives you enough time to make changes, such as updating your delivery date, skipping, or pausing your order.</li></ul> If You Haven&#x2019;t Received a ReminderIf you don&#x2019;t see your billing reminder email:<ul><li style="font-size: 16px;">Double-check that you are checking the correct email account linked to your subscription.</li><li style="font-size: 16px;">Check your Junk/Spam folder - sometimes emails can land there.</li><li style="font-size: 16px;">Add orders@hello.freesoul.com to your contact list to ensure future emails are delivered to your inbox.</li></ul> Important Timing Notes<ul><li style="font-size: 16px;">Once your order has been processed on the morning of the scheduled date, we cannot make any changes or cancel it.</li><li style="font-size: 16px;">That&#x2019;s why the 3-day reminder is sent - so you have time to update your subscription before processing.</li></ul>

Billing reminder emails

How to Cancel Your Subscription. We get it - circumstances change, and we want to make it as easy as possible for you to cancel. *Cancellations must be made before your next order processes. Subscription cancellations requested the same day an order

How to Cancel Your SubscriptionWe get it - circumstances change, and we want to make it as easy as possible for you to cancel.&#xA0;*Cancellations must be made before your next order processes.&#xA0;Subscription cancellations requested the same day an order is processed will not stop that order from processing. We send a billing reminder email 3 days before your next order to allow time for cancellations or changes to be made.You can always delay or skip orders through your account, but if you need to cancel completely, here&#x2019;s how to do it in just a few steps: Step 1: Log into Your Account<ul><li style="font-size: 16px;">Go to the website and click Log in.</li><li style="font-size: 16px;">Enter the email address and password you used to place your order.</li></ul> Step 2: Cancel Your Subscription<ul><li style="font-size: 16px;">Click on &quot;Personal details&quot;.</li></ul> Step 4: Complete Cancellation&#xA0;<ul><li style="font-size: 16px;">Scroll to the bottom of the page.</li><li style="font-size: 16px;">Click Cancel.</li><li style="font-size: 16px;">Follow the cancellation flow all the way through until you receive confirmation.</li></ul>*Not sure what your options are? Select &quot;Talk to us&quot; and submit a ticket to our Customer Experience Team who will be able to advise you further. &#x1F4A1; Important:<ul><li style="font-size: 16px;">Make sure you complete the full cancellation process - if you stop partway, your subscription may remain active.</li><li style="font-size: 16px;">Once cancelled, your subscription will no longer generate future orders.</li></ul> If you need help at any stage, our customer care team is happy to guide you through at hello@freesoul.com &#x1FA77;

Cancelling subscriptions

The easiest way to contact us is via email on hello@freesoul.com or on the contact card. 

Our team are available to help Monday-Friday 9am-6pm.