Received a faulty item?Updated 2 months ago

Faulty Items

We’re sorry if you’ve received a faulty item. To help us resolve this quickly, please follow the steps below.

Step 1: Contact Us

• Send an email to [email protected].
• Include the following information:
  • Order number
  • A clear photo of the faulty item

💡 Tip: A photo helps our team understand the issue and process a replacement or refund faster.

Step 2: What Happens Next

• Our team will review your email and the image provided.
• We’ll then guide you on the next steps for a replacement or refund.