Orders
Cancelling orders
Cancelling Orders. We understand that sometimes plans change, so we want to make it as easy as possible to cancel an order. The process differs depending on whether your order is a subscription order or a first/one-off order, so please read carefully
Amending shipping address
Incorrect or Changing Delivery Address. We understand that sometimes your delivery address may need to be updated. Here’s what to do if you need to change it or if you’ve entered it incorrectly. 1. Update Your Delivery Address in Your Account. You ca
Received an incorrect item?
Wrong Item Received. We want to make sure you get exactly what you ordered. If you’ve received an item that doesn’t match your order, here’s what to do. Step 1: Check Your Order Confirmation. Step 2: Contact Us. If you’ve confirmed an item is incorre
Received a faulty item?
Faulty Items. We’re sorry if you’ve received a faulty item. To help us resolve this quickly, please follow the steps below. Step 1: Contact Us. 💡 Tip: A photo helps our team understand the issue and process a replacement or refund faster. Step 2: Wh