Received an incorrect item?Updated 2 months ago

Wrong Item Received

We want to make sure you get exactly what you ordered. If you’ve received an item that doesn’t match your order, here’s what to do.

Step 1: Check Your Order Confirmation

• First, cross-reference your order confirmation email with the items you received.
• Make sure the item you think is incorrect isn’t part of your order.

Step 2: Contact Us

If you’ve confirmed an item is incorrect:

• Send an email to [email protected].
• Include the following information in your email:
  • Order number
  • A clear photo of the incorrect item

💡 Tip: Providing a photo helps us investigate and resolve the issue faster.

Step 3: What Happens Next

• Our team will review your email and investigate the issue.
• We’ll then provide instructions on how to return or replace the incorrect item.