UK Shipping. We want to make sure your order reaches you quickly and safely. All UK orders are sent via fully-tracked delivery so you can follow your parcel every step of the way. Processing Times. Delivery Options & Costs. £2.99/Free on your first s

UK ShippingWe want to make sure your order reaches you quickly and safely. All UK orders are sent via fully-tracked delivery so you can follow your parcel every step of the way.Processing Times<ul><li style="font-size: 16px;">Orders are usually delivered within 1&#x2013;2 business days.</li><li style="font-size: 16px;">Orders placed after 2 PM will be processed the following business day.</li><li style="font-size: 16px;">Orders placed on Saturdays, Sundays, or bank holidays will be processed on the next business day.</li></ul> Delivery Options &amp; Costs<table style="width: 100%;"><tbody><tr><td style="width: 25.0000%;">Destination</td><td style="width: 25.0000%;">Delivery Type</td><td style="width: 25.0000%;">Timing</td><td style="width: 25.0000%;">Cost</td></tr><tr><td style="width: 25.0000%;">UK Mainland</td><td style="width: 25.0000%;">Standard Delivery</td><td style="width: 25.0000%;">2 Working days, fully tracked</td><td style="width: 25.0000%;">&#xA0;&#xA3;2.99/Free on your first subscription order or on a one-time purchase over &#xA3;35.00</td></tr><tr><td style="width: 25.0000%;">UK Mainland</td><td style="width: 25.0000%;">Next Day Delivery</td><td style="width: 25.0000%;">Next working day (orders placed before 5pm on a weekday).&#xA0;Orders&#xA0;&#xA0;placed after 5 PM or at weekends will be delivered within 2 working days&#xA0;</td><td style="width: 25.0000%;">&#xA3;3.99 </td></tr><tr><td style="width: 25.0000%;">Channel Islands</td><td style="width: 25.0000%;">Standard Delivery</td><td style="width: 25.0000%;">3-5 Days</td><td style="width: 25.0000%;">&#xA3;2.99</td></tr></tbody></table> &#x1F4A1; Tips:<ul><li style="font-size: 16px;">For the Next Day Delivery service, make sure your order is placed before 2 PM on a weekday.</li><li style="font-size: 16px;">All deliveries are fully tracked, so you can check the status of your parcel at any time.</li></ul>

UK Shipping

Worldwide Shipping. We ship internationally! For full details on destinations, delivery times, and costs, please visit our Delivery Page. Important Information for International Orders. 💡 Important:

Worldwide ShippingWe ship internationally! For full details on destinations, delivery times, and costs, please visit our <a href="https://freesoul.com/pages/delivery" target="_blank" draggable="false" rel="noopener">Delivery Page</a>.Important Information for International Orders<ul><li style="font-size: 16px;">International orders may incur duties and taxes upon delivery.</li><li style="font-size: 16px;">Charges depend on the value of the order and any tax-free threshold in the destination country.</li><li style="font-size: 16px;">Payment of any duties and taxes is the responsibility of the recipient and is collected at the time of delivery.</li><li style="font-size: 16px;">More information on duties and taxes can be obtained by contacting your local customs office.</li><li style="font-size: 16px;">If your package is rejected by customs and returned, we will refund the product cost in full - postage to reach the destination country is non-refundable.</li></ul> &#x1F4A1; Important:<ul><li style="font-size: 16px;">If your country doesn&#x2019;t appear at checkout, don&#x2019;t worry - we&#x2019;re working on shipping there soon.</li><li style="font-size: 16px;">Please note: We cannot currently deliver to the UAE.</li></ul>

Worldwide shipping

How to Track Your Order. Tracking your order is quick and easy!. 💡 Tips:

How to Track Your OrderTracking your order is quick and easy!<ul><li style="font-size: 16px;">Check your shipping confirmation email - this contains your tracking number and a link to the courier.</li><li style="font-size: 16px;">Click the link or enter your tracking number on the courier&#x2019;s website.</li><li style="font-size: 16px;">You&#x2019;ll be able to see your order&#x2019;s latest status and estimated delivery date.</li></ul> &#x1F4A1; Tips:<ul><li style="font-size: 16px;">Tracking updates can take a few hours to appear after the courier scans your parcel.</li><li style="font-size: 16px;">For international orders, allow extra time for customs processing.</li></ul>

How can I track my order?

I Haven’t Received My Order. If your order hasn’t arrived when expected, don’t worry - here’s a step-by-step guide to help you track it down. Step 1: Check Your Order Confirmation & Tracking. Before contacting us, please:. 💡 Tip: Sometimes tracking

I Haven&#x2019;t Received My OrderIf your order hasn&#x2019;t arrived when expected, don&#x2019;t worry - here&#x2019;s a step-by-step guide to help you track it down. Step 1: Check Your Order Confirmation &amp; TrackingBefore contacting us, please:<ul><li style="font-size: 16px;">Double-check your order confirmation email to ensure the items, address, and delivery method are correct.</li><li style="font-size: 16px;">Check your tracking number if available - this will show the latest updates on your parcel.</li></ul> &#x1F4A1; Tip: Sometimes tracking information can take a few hours to update after the courier has scanned the parcel. UK Orders<ul><li style="font-size: 16px;">Standard Delivery (2 working days): Remember that orders placed after 2 PM or on weekends/bank holidays are processed the next business day.</li><li style="font-size: 16px;">Next Day Delivery: Check the time your order was placed - orders after the 2 PM cut-off may be delivered the following working day.</li></ul> If your tracking shows the parcel as delivered:<ul><li style="font-size: 16px;">Check proof of delivery images if available.</li><li style="font-size: 16px;">Look in safe places around your property (porch, side door, garage, etc.).</li><li style="font-size: 16px;">Check with neighbours - sometimes parcels are left with them.</li></ul> If after checking the above you still cannot locate your order, contact our team at hello@freesoul.com with your order number and any tracking information. International Orders<ul><li style="font-size: 16px;">Delivery times can vary depending on your country and customs processing.</li><li style="font-size: 16px;">Use the tracking number provided to check your parcel&#x2019;s progress.</li></ul> If your tracking shows delivered:<ul><li style="font-size: 16px;">Check with your local postal service or courier for proof of delivery.</li><li style="font-size: 16px;">Look in any safe locations where parcels may be left.</li><li style="font-size: 16px;">Ask neighbours or building reception if applicable.</li></ul> &#x26A0;&#xFE0F; Important: Customs processing may occasionally delay deliveries, and in some countries, carriers leave parcels at collection points rather than delivering directly. Next StepsIf your order still hasn&#x2019;t arrived after following the steps above:<ul><li style="font-size: 16px;">Contact us at hello@freesoul.com.</li><li style="font-size: 16px;">Include:<ul style="font-size: initial;"><li style="font-size: 16px;">Your order number</li><li style="font-size: 16px;">Your tracking number (if available)</li><li style="font-size: 16px;">Any relevant details (scans, proof of delivery, or attempted delivery notifications)</li></ul></li></ul> Our team will investigate and advise on the next steps.

I haven't received my order

European Shipping. We are happy to ship to most European countries! Please note that international orders may be subject to duties, taxes, or import fees upon arrival in your country. Important Information for European Orders. 💡 Tip: Check your loca

European ShippingWe are happy to ship to most European countries! Please note that international orders may be subject to duties, taxes, or import fees upon arrival in your country.Important Information for European Orders<ul><li style="font-size: 16px;">International orders may incur duties and taxes upon delivery.</li><li style="font-size: 16px;">Charges are based on the value of your order and any tax-free threshold in your country.</li><li style="font-size: 16px;">Payment of any duties, taxes, or import fees is the responsibility of the recipient.</li><li style="font-size: 16px;">These fees are collected at the time of delivery - we do not cover these charges.</li><li style="font-size: 16px;">More information can be obtained by contacting your local customs office.</li><li style="font-size: 16px;">If your package is rejected at customs or the border and returned to us, we will refund the product cost in full. Please note that the postage cost to reach your country is not refundable.</li></ul> &#x1F4A1; Tip: Check your local customs rules before placing your order to avoid unexpected charges.

European customs, duties & taxes

Shipping to the United States. We’re pleased to deliver to customers in the United States! Before you order, please read the following important information about shipping, customs duties, taxes, and additional charges that can apply to US deliveries

Shipping to the United States&#xA0;We&#x2019;re pleased to deliver to customers in the United States! Before you order, please read the following important information about shipping, customs duties, taxes, and additional charges that can apply to US deliveries.Important Duties and Import ChargesWhen ordering from the UK to the US, you should be aware that all international orders may incur import duties, taxes, and fees. These charges are assessed by US Customs and Border Protection based on the value and type of goods you are importing.<ul><li style="font-size: 16px;">You are responsible for all duties, taxes, and fees collected at the time of delivery - we do not cover these charges.</li><li style="font-size: 16px;">More information on duties and taxes can be obtained from your local customs office in the United States.&#xA0;</li></ul> &#x1F4A1; Quick Tip: These charges are separate to shipping costs and are not controlled by us - they are set by US customs authorities and carriers. Changes to US Import Rules (De Minimis / Tariffs)Recent changes to US import regulations mean that all shipments coming into the US are now subject to duties and taxes, regardless of the value of the order:<ul><li style="font-size: 16px;">Previously, many parcels under US&#x202F;$800 could enter duty&#x2011;free under a rule called the &#x201C;de minimis threshold.&#x201D;</li><li style="font-size: 16px;">This exemption has been removed, so even low&#x2011;value orders may incur duties and taxes when entering the United States.&#xA0;</li></ul> These tariffs and duties can include:<ul><li style="font-size: 16px;">Customs import duties (often starting around a base rate such as ~10% depending on the product and country of origin).&#xA0;</li><li style="font-size: 16px;">Taxes and administrative fees collected by the carrier or customs.&#xA0;</li></ul> &#x1F4CC; Because of this change, you might see additional charges from the carrier before delivery. These are billed by the courier to release the goods from customs.&#xA0; When Are These Charges Collected?<ul><li style="font-size: 16px;">Import duties and taxes may be collected before delivery by your carrier.</li><li style="font-size: 16px;">You may be contacted to pay these fees directly.</li><li style="font-size: 16px;">If these fees aren&#x2019;t paid, the shipment may be returned or abandoned by customs - in this case, refunds are processed for the product cost only (shipping remains non&#x2011;refundable).</li></ul> Estimated Timeline &amp; DeliveryShipping times to the US depend on your chosen delivery method and customs processing. Delays may occur due to additional customs checks and paperwork.

US Customs, duties & taxes

The easiest way to contact us is via email on hello@freesoul.com or on the contact card. 

Our team are available to help Monday-Friday 9am-6pm.