UK Returns & Exchanges. We want you to love your purchase! If you’re not completely happy, here’s how our UK returns and exchanges work. Refunds. Exchanges. Gift Cards / Store Credit. Incorrect or Faulty Items. Partial Returns of a Bundle. Example:

UK Returns &amp; ExchangesWe want you to love your purchase! If you&#x2019;re not completely happy, here&#x2019;s how our UK returns and exchanges work.Refunds<ul><li style="font-size: 16px;">You can return unopened and unused items within 30 days for a refund.</li><li style="font-size: 16px;">Items must be in their original packaging and in resellable condition.</li><li style="font-size: 16px;">Refunds are issued to your original payment method, minus a &#xA3;3.50 return fee.</li></ul> Exchanges<ul><li style="font-size: 16px;">We now offer exchanges for items of equal value.</li><li style="font-size: 16px;">Items must be returned within 14 days using our Returns Portal.</li><li style="font-size: 16px;">Items must be unused and unopened.</li></ul> Gift Cards / Store Credit<ul><li style="font-size: 16px;">Returns for gift cards or store credit can be made within 30 days.</li><li style="font-size: 16px;">Standard return conditions apply - items must be unused.</li></ul> Incorrect or Faulty Items<ul><li style="font-size: 16px;">If you receive the wrong item or a faulty product, please email us at hello@freesoul.com.</li><li style="font-size: 16px;">Include your order number and a photo of the issue.</li><li style="font-size: 16px;">Our customer support team will guide you on the next steps.</li></ul> Partial Returns of a Bundle<ul><li style="font-size: 16px;">If you return part of a bundle, your refund will be calculated as if you paid full price for the items you kept.</li></ul>Example:<ul><li style="font-size: 16px;">Buying a bundle of 3 proteins and returning 2 &#x2192; your refund reflects the full non-bundle price of the 1 protein you kept.</li></ul>

UK Returns & exchanges

International Returns. If you are returning an order from outside the UK, please contact us before sending anything back. *How to Start a Return. Email hello@freesoul.com and our team will provide instructions on how to return your items. Important I

International ReturnsIf you are returning an order from outside the UK, please contact us before sending anything back.*How to Start a ReturnEmail hello@freesoul.com and our team will provide instructions on how to return your items. Important Information<ul><li style="font-size: 16px;">Return postage is the responsibility of the customer.</li><li style="font-size: 16px;">Items must meet our standard return conditions (unused, unopened, and in resellable condition where applicable).</li></ul>

International returns

The easiest way to contact us is via email on hello@freesoul.com or on the contact card. 

Our team are available to help Monday-Friday 9am-6pm.